Refund policy

1 – Returns and Exchanges

a. All sales are final unless your item arrives damaged, defective, or you received the wrong item.

b. We accept exchanges within 30 days of your delivery date, provided the items are unused, sealed, and in their original shrink-wrapped packaging.

c. To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging with all tags intact. Opened, unsealed, or used items are not eligible for return or refund.

d. Proof of purchase (receipt or order confirmation email) is required for all returns or exchanges.

e. The following items are non-returnable and non-exchangeable: gift cards, digital downloads (including PDFs), opened games, and personal care items.

g. Items purchased through third-party sellers, marketplaces, or retail stores (such as Amazon, TikTok Shop, or other resellers) are not eligible for refunds or exchanges through us. Please contact the original seller for support regarding those purchases.

2 – Partial Refunds / Non-Eligible Items

Partial refunds may be issued (or returns denied) for:

  • Products showing signs of use.
  • Items not in original packaging or missing components.
  • Damage not caused by our error.
  • Returns initiated more than 30 days after delivery.

3 – Return Process

a. Email us at hey@tryconnecting.com to begin a return request. Do not send products back without written approval — unauthorized returns will not be accepted or refunded.

b. Once approved and received, we will inspect the item and notify you of the approval or denial of your refund.

c. If approved, your refund will be processed to your original payment method within 5–10 business days. A $3 restocking fee per item and the original shipping cost (even if shipping was free) will be deducted from your refund.

4 – Special Cases – Opened Games

a. We understand that sometimes a product just doesn’t feel right. If your game has been opened and you’re not satisfied, please email us at hey@tryconnecting.com. While opened items are generally non-refundable, we handle these rare cases personally to ensure every customer feels heard—even if the item doesn’t qualify for a full refund.

5 – Late or Missing Refunds

a. If you haven’t received a refund yet:

  • Double-check your bank or credit card account.

  • Contact your card provider; it may take time for the refund to post.

  • If you’ve done all of the above and still haven’t received it, please contact us at hey@tryconnecting.com.

6 – Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

7 – Exchanges

We only replace items that are defective or damaged. If you need a replacement, contact hey@tryconnecting.com with photos and your order number.

8 – Gifts

a. If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the return value. Once the return is processed, a gift certificate will be emailed to you.

b. If the item wasn’t marked as a gift or shipped to the gift giver first, the refund will be issued to the original purchaser.

9 – Return Shipping

a. Once approved, we’ll provide you with the correct U.S. return address and instructions.

b. You are responsible for return shipping costs unless the item was incorrect or defective. Shipping costs are non-refundable.

c. If a refund is approved, our original shipping cost (even if discounted or free) will be deducted from the total refund.

d. For returns over $75, we recommend using a tracked and insured service. We are not responsible for lost or untraceable returns.

10 – Damages and Issues

Please inspect your order upon delivery. If your item is damaged or incorrect, email hey@tryconnecting.com within 72 hours of delivery. Include clear photos and a description of the issue. We'll work to resolve it quickly.

11 – Customs, Duties & Refused Packages

a. For international orders, buyers are responsible for any customs or import duties charged by their country.

b. If a package is refused due to unpaid customs or an incorrect address and returned to us, we’ll deduct both original and return shipping costs from your refund.

If you have any questions about our return and refund policy, you can reach us at:
Connecting Party Games
(786) 322-3383
1000 Brickell Avenue Suite #715 PMB 641 Miami, FL 33131
hey@tryconnecting.com